Privacy policy

Privacy Policy for Serene Support Solutions LTD

PROTECTING YOUR PRIVACY
At Serene Support Solutions LTD, we are committed to protecting the privacy and security of our customers and site visitors. This statement clearly explains how we collect and use your personal data. If you have any questions about how we protect your privacy, please contact us at bjuvfcdykazf@outlook.com.

DATA CONTROLLER
For all our services, the data controller responsible for your privacy is Serene Support Solutions LTD.

HOW WE USE YOUR INFORMATION

USING OUR WEBSITE
We use Shopify to power our website and online store. For more information on how Shopify uses your personal information, please review Shopify’s Privacy Policy.

As you interact with our website, we may automatically collect certain information using cookies, log files, web beacons, tags, or pixels, including web browser information, device info, IP address, time zone, cookie information, content viewed, search terms, and how you interact with the website. This data collection is necessary to optimize and analyze our services and enhance security.

WEBSITE ANALYTICS

We utilize Google Analytics to analyze website usage. This service may set a “cookie” on your computer, allowing Google to track your activity. This information is retained for 14 months. You can learn more about opting out of Google Analytics tracking by visiting their website.

CONTACT FORM

When you fill out our contact form, the information provided will be logged or emailed to us and used only to respond to your inquiry. This information is retained as long as necessary to address your request.

PLACING AND PROCESSING ORDERS

When you place an order, we collect your name, billing address, shipping address, payment information, email address, and phone number to fulfill your order. This information is retained by Shopify unless you request its deletion.

Your data may be shared with:

  • Fulfillment Providers: Your contact information may be sent to our fulfillment providers and courier services to handle your order.
  • Payment Providers: During payment processing, your information is transferred to payment providers to facilitate the payment process.

MAILING LIST AND EMAIL NOTIFICATIONS

If you subscribe to our mailing list, we will send you marketing emails with your consent. You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails.

If you abandon your shopping cart, we may send you a reminder email to complete your order as part of our legitimate interests.

YOUR RIGHTS

RESIDENTS OF THE UK AND EEA
You have several rights regarding your personal information:

  • The right to be informed about how your data is used.
  • The right to access your personal information.
  • The right to request corrections to inaccurate information.
  • The right to request deletion of your data.
  • The right to object to direct marketing messages.

RESIDENTS OF CALIFORNIA
If you are a California resident, you have the right to:

  • Access your personal information (Right to Know).
  • Request corrections, updates, or deletions of your personal data.

HOW TO CONTACT US

We welcome your feedback and inquiries. For any questions regarding your personal information or this privacy policy, please contact us:

  • Trade Name: Serene Support Solutions LTD
  • Phone Number: +44 7684214722
  • Email: bjuvfcdykazf@outlook.com
  • Physical Address: 48 Ploughley Rd, TOCKHOLES BB3 5RF, United Kingdom

Thank you for trusting Serene Support Solutions LTD with your personal information. We respect your privacy and are dedicated to maintaining its confidentiality.